Cutting-edge Technology and robust infrastructure are at the core of Apollo BT’s success. We have deployed state of the art voice and web support equipment that integrates with our client systems to provide a seamless, reliable, scalable and secure solution. High-speed, private leased optical fibre circuits from world class Tier A service providers for voice and internet access have been set up to ensure uninterrupted connectivity at all times. We employ in-house technical support, integration and database management teams to assist in the deployment and maintenance of systems, and offer flexibility in API developments. We work in tandem with our clients' teams, to assess specific requirements and determine the best solution, working within strict time-frames and budgets.
Unified Communication Platform:
Inbound & Outbound Blended Dialer Systems with customized CRM
We have deployed a powerful, predictive and integrated dialer communication system that enables optimal personnel productivity, aided by an integrated CRM that is customized to meet any client’s requirement. The system also comes with an in-built reporting tool, which facilitates real-time and historical analysis, allowing for faster and effective business decisions.
Some of the key features are:
We have multiple services and Internet service providers to allow redundant and seamless environment for maximum up-time. To our clients, this spells dependable, consistent accessibility 24x7, day after day, year after year, customer after customer. We also have 24x7 power back up, and fallback hardware like servers to ensure complete redundancy in emergency contingencies.
Data Security & Protection
We have invested in the best possible telecommunications and IT tools to provide a complete solution to the concerns of data security and theft protection. Our redundant and robust network provides multiple database backups and maintenance to ensure complete protection of data from internal as well as external threats. We have an enterprise-level firewall to ensure complete data security from intranet as well as the internet. We can provide on demand access to reports, recordings, data etc. via a secure VPN connection.
Business Continuity Plan:
We understand the importance of system uptime and hence deploy a Business Continuity Plan (BCP) to identify potential impacts that threaten an organization. It provides a framework for building resilience and the capability for an effective and quick response to disruptions and emergencies.
At Apollo BT, our call center professionals are constantly trained and updated, covering a wide spectrum of industry verticals and outsourcing services.
We provide end to end customer life cycle management and back office support. We understand the importance of providing world class customer experience at reduced costs. High quality customer service and sales support is our commitment when we partner with our clients. We provide a multi-channel customer support via phone, email, chat and social media.
Why choose us?