Business Process Outsourcing Case Studies
Telecom BPO Case Study
Increase in New Customer Activation for a Telecommunications Service Provider
Apollo BT has been one of the leading channel partners for the client for over 3 years. In order to improve the sales conversion and new customer activation rate, we deployed a customized "call to closure process" to handle all incoming calls for Mobile Number Portability (MNP) and new activation requests for the Mumbai circle. A strong follow up process and customer mapping activity helped increase the activation rate to more than 24%.
Customer Service Case Study
360° Call Center solutions