Let’s review the following customer complaints:
“I had an order with XXXXXX (ORDER NO: XXXXXXX) which I placed on 22 Dec, 2015. However it was cancelled on 26th Dec stating out of stock. My concerns are: Did we realize that items are not available after 5 days? Even though it was stated that shipping happens in 1-2 days. How do I see 2 of those items still available on your website? Pics attached along with today’s date. The third product was showing out of stock as only last one left when I ordered it, hence can believe on that part. They initiated a refund for this, which I haven't received yet.”
“A good example of irregular and inefficient process. After constant requests to discontinue my connection and clearing my full and final bill I receive a bill of Rs. 1600 again. The customer care support adds to the frustration by not understanding what the problem is. I have raised the concern thrice again for this bill and was told I will get a call back from a senior team, in vain.”
Both the issues mentioned above seem avoidable. Prompt actions and proactive communication by the customer support teams would have easily taken care of both issues thus preventing negative reviews on an open forum accessible by everyone.
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