Businesses across industries have successfully leveraged the many benefits of business process outsourcing such as reduction in operating costs, access to world class skills and technology, customer experience management and more time and improved focus to manage their core business functions and competencies. It is common for an enterprise to outsource their business processes and customer support to more than one vendor.
The first step is choosing the right outsourcing service provider. Let us look at some the key elements for vendor selection:
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