In the last decade or so, the expectations of clients from their service providers have increased to a great extent. The industry has moved on from the phase when as a service provider, companies needed to lift a process from the client site and deploy, monitor and implement the process in offshore centers. Clients now look for strategic partners who could add value to their business and contribute to their growth. Hence to stay competitive and meet the growth forecasts, companies need to innovate, leverage the technology and software expertise to build efficient tools, systems and processes.
With the evolution of the industry and increase in complexity of transactions, service providers also face the heat of shortage of skilled resources. There has to be a focus on training and development which is essential to meet the potential growth opportunities.