Creating Happy Conversations, Higher Conversions

With over a decade-long experience in providing customer management and contact center solutions, we help our e-commerce and retail clients create happy conversations and customers. Pre-sales inquiries to post-sales support, order execution to delivery coordination, lead management to advanced data analytics - we have everything covered for you.

Pre-sales solutions

Customized lead generation, cross-sell, up-sell and telesales campaigns help sustain customer loyalty and interest. Our analytics based sales solutions help maximize marketing ROI and increase sales conversions by more than 23%.

Order Execution

End to end support for order execution - verification, payment confirmation and delivery coordination. Process driven support helps in better governance and order management. 

Resolving customer complaints

Our multi-channel customer support to address diverse customer queries and resolve complaints helps in delivering consistent customer satisfaction scores of 90% and more.        

Applications Support

Business applications act as the interface between business processes and IT infrastructure. We develop and manage custom lead management and CRM applications to enable information sharing across organizational boundaries.​

Success Stories

Client Testimonial

"Working with Apollo BT has been a great experience. The team and management has been highly efficient in mapping the business requirements and customizing the processes to meet the end  business objective. Their continuous review mechanism helped us to optimize our processes and improve overall efficiency of the system. The in house training mechanism helps in hassle free transition of new agents in system. The team is focused towards solving customer query in most professional and customer centric manner."
- Manager, India's largest online forex platform
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